| # | Policy Category | Terms & Conditions |
|---|---|---|
| 1 | Return Window Process |
The return period starts from the delivery date and customers must contact us within the specified timeframe. The exact return window is clearly mentioned on our website and timely initiation is required for proper processing. |
| 2 | Return Conditions Returnable |
Products with manufacturing defects or wrong items delivered (size or color mismatch) are eligible for returns. Items must be in original condition with all tags attached, unused, and in original packaging. Non-customized regular products can be returned. |
| 3 | Non-Returnable Items Non-Returnable |
Customized or personalized items cannot be returned, along with products without original tags or packaging. Items damaged due to customer mishandling, used or washed products, and innerwear for hygiene reasons are also non-returnable. |
| 4 | Refund Policy Refund |
Full refunds are provided for defective or wrong items, processed to the original payment method within the specified processing time after approval. For cash payments, refunds are processed via bank transfer, and store credit options are also available for customer convenience. |
| 5 | Exchange Policy Exchange |
Free exchanges are available within the return period for size and color changes, subject to stock availability. Price difference adjustments are made when exchanging for higher value items, with a limited number of exchanges allowed per order. |
| 6 | Return Process Process |
Customers should first contact our support team to initiate returns, and we schedule pickups where available. All returned items undergo quality inspection upon receipt, after which approval notifications are sent and refunds or exchanges are initiated. |
| 7 | Quality Inspection Quality Check |
All returned items undergo thorough quality inspection to check for original condition, verify tags and packaging, and assess for manufacturing defects. This inspection process is completed within the specified timeframe to ensure proper evaluation. |
| 8 | Contact & Support Contact |
Contact details are available on our website with responses provided within business hours. Multiple contact methods are available for customer convenience, and our support team provides guidance through the entire return process. |
At Mommy & Me, our values shape every product and experience we create for parents and babies.
